Frequently Asked Questions about LivWell Integrated Health
What are your COVID-19 Procedures?
Click here to see our guidelines
How do I book an appointment?
You can book your appointment by calling 604-567-1414, by emailing [email protected], or click the Book Now button located on the top right of this page and it will redirect you to our user friendly online booking site!
What are your Rates?
All fees for services are posted on the online booking site www.livwellintegratedhealth.janeapp.com and vary according to the practitioner providing the service. Should you have any additional questions please contact [email protected] or call 604-567-1414
Does your clinic do Direct Billing?
Most practitioners offer direct billing for services, and many extended health providers enable the direct billing process. If you would like to confirm that your insurance company is one we are able to direct bill to before your appointment, please phone the clinic 604-567-1414. If your extended health provider has a maximum eligible amount or they only cover a certain percentage of a service fee then you will be responsible for the outstanding co-pay fee. This can be paid by VISA, Mastercard, or Debit at the time of your treatment.
Is there Parking?
A large parking lot is in front of the clinic offering free 2 hour parking. There is also free 2 hour street parking on all surrounding streets.
Do I need a doctor’s referral?
In BC, patients can self refer to allied health services like Chinese Medicine/Acupuncture, Chiropractic, Naturopathic Medicine, and Physiotherapy. If you have an extended health plan, you may need a doctor’s referral in order to have your services covered. Please check with your health insurance provider to see if you require a doctor’s note.
What is your cancellation policy?
We ask that you provide 24 hours notice if you need to cancel your appointment in order to avoid the full treatment fee being charged to you. Often our team of practitioners have wait lists and 24 hours gives us ample notice to offer the appointment to someone else in need.
Do you treat patients with ICBC claims?
Yes, our Chiropractors and Physiotherapists can direct bill to ICBC on your behalf if you have been in a motor vehicle accident.
Do you accept patients with Worksafe BC (WSBC) claims?
We have a few practitioners of Chiropractic and Physiotherapy who treat clients with workplace injuries who are able to bill WSBC on your behalf. Please contact our admin staff at [email protected] with subject header: WSBC for Physio or WSBC for Chiro if you are wanting to book an appointment under your claim.
Does MSP cover any of the healthcare services you provide?
Yes, if you have MSP Supplementary Benefits the government will pay $23 of the fee for any of the services they cover. This can be done for a maximum of 10 visits only, please note that this is not 10 visits of each type of service but 10 visits combined. You need to have already applied for and had this coverage approved in order for your practitioner to bill MSP on your behalf. Here is the government website to determine your eligibility and the services covered: https://www2.gov.bc.ca/gov/content/health/health-drug-coverage/msp/bc-residents/benefits/services-covered-by-msp/supplementary-benefits
What should I expect at my first appointment?
Each practitioner at LivWell will do a detailed intake assessment with you where we discuss the reason for your visit, all pertinent current and past medical history, any tests/imaging studies you have had done, your current activities, your goals, and any barriers you have experienced to date that are preventing you from reaching your desired health outcomes.
A physical assessment will follow this and the type of assessment depends on the service you are receiving and the nature of your concern. The purpose of the initial assessment is to come to a working diagnosis of your health and determine a recommended treatment pathway for you.
What is chiropractic preventive care?
Chiropractic preventive care is providing you with guidelines and treatments to prevent injury from occurring or recurring. This can include instruction on proper biomechanics during tasks that load the body, helping you reduce neuromuscular tension from emotional stress, improving lack of recovery from high volume of sport, and prescribing physical conditioning and training to name a few!
Do you sell orthopaedic braces and tape supplies?
Yes we sell taping supplies and our physiotherapists can fit you for certain orthopaedic off the shelf or custom braces related to knee and ankle injuries. For other bracing needs we can provide referrals to alternate orthotists and or vendors to purchase your equipment.
What is TCM?
TCM stand for Traditional Chinese Medicine. It is an ancient form of Chinese medicine that uses acupuncture, cupping, and herbal pharmacy to help manage health conditions whether acute or chronic.
What’s the difference between homeopathy and naturopathy?
Both disciplines are complex and this website sums up the differences between the two quite well: https://www.inspirithealth.ca/key-differences-homeopathy-naturopathy/
What is the difference between Dry Needling and Acupuncture?
Acupuncture is a part of Traditional Chinese Medicine, it is an ancient practice of placing needles into specific sites along meridian lines in order to affect the underlying nervous system, organ system, circulation, and energy. Acupuncture is a form of Dry Needling because no fluids are being injected or withdrawn from the body. Our Naturopaths and Chinese Medicine Doctor provide Acupuncture to patients. Our physiotherapists are trained in other forms of dry needling such as Medical/Anatomical Acupuncture, and Functional Dry Needling. In Anatomical/Medical Acupuncture the needles are also inserted into Chinese Medicine meridians but the decision for the needle placement is based on anatomical dysfunction in joints, muscles, or the nervous system. Functional Dry Needling uses needles inserted into muscles to restore movement or mobility that has been restricted in a certain pattern.